Privacy Policy

Effective Date: April 5, 2026

Klete LLC ("Company," "we," "us," or "our") operates the ElectIQ Election Intelligence Dashboard at electiq.us (the "Service"). This Privacy Policy describes how we collect, use, and protect your personal information when you use our Service.

1. Information We Collect

Account Information: When you are invited to and create an account, we collect your name, email address, and password (stored securely using bcrypt hashing). If you sign in with Google, we receive your Google profile name, email, and profile picture.

Payment Information: Payment processing is handled by Stripe. We do not store your credit card numbers or full payment details. Stripe provides us with limited billing information such as the last four digits of your card, billing address, and transaction history.

Usage Data: We collect information about how you interact with the Service, including pages viewed, features used, IP addresses, browser type, and device information. This data helps us improve our product and ensure security.

Communications: If you contact our support team, we retain the content of those communications to assist you and improve our services.

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve the Service
• Process transactions and send billing-related communications
• Authenticate your identity and manage your account
• Send transactional emails (invitations, password resets, welcome messages)
• Respond to support requests
• Monitor for security threats and prevent abuse
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information. We may share data with:

• Service Providers: Third-party vendors who assist in operating our Service (e.g., Stripe for payments, SendGrid for email delivery, Google for authentication)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your data:

• All data transmitted over HTTPS/TLS encryption
• Passwords hashed with bcrypt (12 rounds)
• JWT-based authentication with short-lived access tokens
• Two-factor authentication (TOTP) available for all accounts
• Rate limiting to prevent brute-force attacks
• Regular security monitoring and updates

5. Cookies and Local Storage

We use browser local storage to maintain your session (authentication tokens and user preferences). We do not use third-party tracking cookies. Analytics, if enabled, are collected through first-party mechanisms.

6. Data Retention

We retain your account data for as long as your account is active. If your account is deleted, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., billing records).

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your account and personal data
• Export your data in a portable format
• Withdraw consent for optional data processing

To exercise any of these rights, contact us at the address below.

8. Third-Party Services

Our Service integrates with the following third-party services, each governed by their own privacy policies:

• Stripe — Payment processing (stripe.com/privacy)
• Google OAuth — Authentication (policies.google.com/privacy)
• SendGrid — Email delivery (twilio.com/legal/privacy)

9. Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the effective date. Your continued use of the Service after changes constitutes acceptance of the updated policy.